Terms & Conditions - Petworkz

Terms and Conditions

TERMS OF TRADE (last update August 2023)
We know how expensive pets can be because everyone who works at Petworkz has their own pets. Our goal is to provide top quality pet products at reasonable prices delivered direct to your door.  Our terms of trade are designed to minimise the cost of unnecessary overheads.  Please take time to read these terms of sale so that you understand what charges you may incur.
We use Post Haste couriers for all parcels.  We do not use any other couriers or NZ Post.
All deliveries must be sent to a physical address no PO Box or Post Office Counter.
Our standard practice is to require a signature on delivery of a parcel.  This means you or someone at the delivery address must sign for the parcel.  If you DO NOT wish to sign for your parcel please let us know as that will mean you accept liability for any loss once delivered by the courier.
All courier deliveries are tracked via GPS and a picture and/or signature is obtained at point of delivery.

Our delivery charges are:

North Island – Town Delivery (subject to General Conditions)
– If your order is over $75.00 then delivery is FREE.
– If your order is under $75.00 then the delivery fee is $4.95

South Island – Town Delivery (subject to General Conditions) 
– If your order is over $75.00 then the delivery fee is $7.95
– If your order is under $75.00 then the delivery fee is $9.95

North & South Island – General Conditions
  • Oversize Items – very heavy and bulky items may incur additional costs. We will advise you before dispatch if there is an additional charge at which time you are able to cancel your order if you do not wish to pay the additional cost.
  • Non Standard Delivery- some delivery addresses are deemed non standard by the courier company, e.g. rural or fringe town deliveries. For delivery to these addresses there will be an additional $5.00 charge per parcel.
  • Returns – if we make a mistake and send you the wrong product or if you are returning faulty product there is no charge. However, if you change your mind, order the wrong product or give us the wrong delivery address and we incur additional freight costs for you to return the goods then we reserve the right to charge those costs to you. We will always let you know what the cost will be. 

To minimise freight costs we are happy to combine orders and/or send them to an alternate town address, e.g. for rural customers pick up from the local store is usually possible. If due to the nature of your order we can use an alternative delivery method we may charge a reduced fee.

If the goods you receive are damaged you must let us know within 24 hours of delivery. These are the terms of our agreement with our courier company. All damaged goods will be picked up by our courier company at no charge to you and a replacement order will be sent at no further cost to you. If an item is faulty and requires replacement please call us and we will arrange for the item to be returned to us at our cost. We cannot accept goods for return unless you have contacted us first.
If you change your mind / order the wrong size or item we are happy to swap the product at our discretion for either a refund or account credit.  There will be a shipping charge on the replacement order depending upon the size and delivery address but we will advise you of this when approving a return.
You can order online once you have registered with us. By registering with us you accept our current Terms of Trade in full. You can also place an order direct with us by calling 0800-PETWORKZ (0800-738-967) or by sending us an email at info@petworkz.co.nz. If you are a new customer we will briefly explain our Terms of Trade to you and send you a printed copy with your first order. If you wish to read our Terms of Trade before ordering from us you can do so by requesting a copy to be mailed to you.
We are sorry but we do not provide a catalogue of items available on our website due to the constantly changing items that we have for sale. If there is something specific you would like to order please let us know as we may be able to obtain it for you. 

All pricing on our website is in $NZD and includes GST (15% sales tax).  Petworkz reserves the right to vary prices from time to time at their sole discretion.

Whilst we try to ensure all details, descriptions, and prices on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and will give you the option of re-confirming your order at the correct price or canceling your order for a refund.

Payment in full is required in advance of shipping unless arrangements have been made with us in advance for payment on delivery.
You can pay by bank transfer or by credit card.  We do not accept cash.
  • You may pay your account by direct deposit to our bank account either at an ASB branch (no charge), non ASB Bank (a charge may apply), via bill payment or via internet banking. Our bank account details are printed on the order confirmation.
  • If you wish to pay directly into our bank account at a bank you may do so but you must ensure the deposit includes your name and invoice number. Remember to keep your official bank receipt as you will need this as proof of deposit if we cannot identify your payment.  Proof of payment is your responsibility.
  • Our Bank Account is with ASB Bank.  The details are – 12-3209-0220649-00

Upon supplying goods to you our liability is limited to the cost price of the goods purchased. No consequential loss can be claimed. Courier costs are not included.

We will honour any manufacturers guarantee and replace any faulty item as long as you adhere in full to the terms of the manufacturer’s guarantee.  You need to be able to provide proof that you have adhered to the terms of the guarantee.

By ordering from us you accept in full our current Terms of Trade.
If you are unsure about any item in our Terms of Trade please call us at 0800-PETWORKZ (0800-738-967) or email us at info@petworkz.co.nz and we will explain it to you.

Privacy Policy

This is the web site of www.petworkz.co.nz.  Our postal address is: Petworkz Online Limited, 1611A State Highway 10, Kerikeri, New Zealand

We can be reached via e-mail at info@petworkz.co.nz or you can reach us by telephone at 0800 738 967 (New Zealand only).

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who place online orders, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site or specials we are offering, and is not shared with other organizations to help them contact consumers for marketing or commercial purposes.